Product & Implementation Consultant

The Product & Implementation Consultant focuses on the efficient and effective implementation, delivery and training of our Fraedom platform. 

What you’ll do…

1. Product Knowledge & Implementation

  • Understand functional capabilities of the platform, business context and drivers for each across the payment and expenses platform components.
  • Become a Subject Matter Expert (SME) on the partner configuration template.
  • Detailed scoping of system configuration to support customer requirements and contracted scope.
  • Plan platform implementation and creation of associated documentation.
  • Configuration and testing of system.
  • Customer training.
  • Plan and coordinate of release management and testing cycles with the partner.

2. Program Management

  • Plan delivery activities to agreed budgets, timeline and scope.
  • Report on progress, risks and issues to external and internal stakeholders.
  • Manage external and internal resources to ensure planned tasks are delivered.
  • Ensure all implementation and delivery services are scoped, costs estimated and billed by Finance where applicable.

3. Business Analysis

  • Gather partner/customer requirements and preparing business requirements documents that clearly communicate justification and underlying business problem/opportunity.
  • Provide input as the 'business owner' during the development and delivery cycle.
  • Test all developments against the business requirement and ensure it addresses the business need.
  • Coordinate partner/customer acceptance at the conclusion of the delivery cycle.

4. Consulting

  • Manage customer expectations.
  • Foster a spirit of partnership at all times.
  • Guide the customer in development of a strategic vision of how they can gain efficiencies in total transaction management.
  • Convey technical information to non-technical customers and vice versa.
  • Advice on options, risks, costs vs. benefits, impact on other business processes and system priorities.
  • Ensure any opportunities for additional revenue streams with a customer are flagged to the relevant internal resources for qualification.

What you’ll need…

  • Business experience in the areas of Expense Management, ERP implementations, and Purchase to Pay platform implementation.
  • Basic Corporate Finance, Tax and Accounting exposure applicable to the local market or broader.
  • Project management in a financial services environment.
  • Implementation of SaaS solutions.
  • Business analysis experience in the context of software development.
  • Product management.
  • Product-specific training experience.
  • Consulting experience.
  • Ability to operate effectively in a matrix-managed project and business organization.
  • Autonomous and results-oriented.
  • Mature, credible and with the ability to engage effectively with senior executives through to administrative staff.
  • Able to meet flexible working hours to align to international time zones.
  • Strong presentation and written communication skills.
  • Maintain discipline and focus under pressure.
  • Mobile and flexible to travel a number of days each month.
  • Team player - able to fit into a small, tight-knit team.